Shipping Policy

Last Updated: August 2026

At Khushi Pataki, we aim to provide a smooth and reliable delivery experience for all our customers. We carefully pack every order and work with suitable delivery partners to ensure your fireworks reach you safely.

1. Shipping Availability

We currently accept orders for delivery to locations where the transportation and delivery of fireworks is legally permitted.

Delivery availability may vary depending on:

• Customer location
• Local government regulations
• Fireworks transportation restrictions
• Courier and logistics availability
• Product type
• Seasonal restrictions

Some locations may not be serviceable due to legal or transportation restrictions.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

• Number of products ordered
• Product availability
• Order quantity
• Wholesale / bulk requirements
• Festival-season demand

During peak festive periods such as Diwali, processing and delivery may take longer than usual.

3. Delivery Time

Estimated delivery timelines will depend on the delivery location and logistics partner.

Typical delivery time may vary based on:

Local / Nearby Locations:
Approximately 1–3 working days.

Other Serviceable Locations:
Approximately 3–7 working days.

These are estimated timelines and are not guaranteed delivery dates.

Unexpected delays may occur due to weather, traffic, courier issues, government restrictions, high seasonal demand or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be calculated based on factors such as:

• Delivery location
• Order weight
• Product quantity
• Shipping method
• Courier availability

The applicable shipping charges will be displayed or communicated before order confirmation.

For wholesale and bulk orders, customers may contact our team directly to discuss delivery and transportation arrangements.

5. Fireworks Transportation Restrictions

Fireworks are regulated products and their transportation may be subject to specific laws, safety requirements and restrictions.

Because of this:

• We may not be able to ship certain products to certain locations.
• Some courier services may not accept fireworks.
• Orders may be subject to additional transportation requirements.
• We reserve the right to cancel an order if legal or safe transportation is not possible.

We will contact the customer if any issue arises with the delivery of an order.

6. Delivery Address

Customers must provide a complete and accurate delivery address and active contact number when placing an order.

Khushi Pataki will not be responsible for delays or failed deliveries caused by:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer unavailability
• Refusal to accept the delivery
• Incorrect pincode

Additional delivery charges may apply if re-delivery is required due to an incorrect or incomplete address.

7. Order Tracking

Where tracking is available, customers may receive tracking information through the registered mobile number, WhatsApp, email or other available communication channels.

Tracking availability depends on the logistics partner used for the order.

8. Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays can occur because of:

• Heavy festival-season orders
• Weather conditions
• Transportation problems
• Courier delays
• Government regulations
• Local restrictions
• Natural disasters
• Technical or operational issues

We appreciate your patience in such situations.

9. Damaged or Missing Products

Customers should inspect the package upon delivery.

If products are damaged, missing or incorrect, please contact Khushi Pataki as soon as possible with:

• Order number
• Customer name
• Mobile number
• Photographs/videos of the package
• Photographs of the affected products

Our team will review the issue and provide an appropriate resolution based on the circumstances.

10. Failed Delivery

If a delivery attempt fails because the customer is unavailable or the provided address/contact details are incorrect, the customer may be responsible for any additional delivery or re-shipping charges.

For certain orders, we may contact the customer before attempting re-delivery.

11. Wholesale & Bulk Orders

For wholesale and large-quantity orders, shipping arrangements may differ from standard retail orders.

Customers placing bulk orders can contact us directly to discuss:

• Quantity
• Delivery location
• Transportation arrangements
• Delivery charges
• Estimated delivery timeline

Our team will provide the applicable shipping details before confirming the order.

12. Local Pickup

Where available, customers may be able to collect their orders directly from our store.

Khushi Pataki

Shop No. 1, Survey No. 235,
SIPCOT Phase 1, Zuzuvadi,
Hosur, Tamil Nadu – 635126
Near Atthibele Toll Plaza

Customers choosing pickup should wait for order confirmation before visiting the store.

13. Cancellation Due to Shipping Restrictions

If an order cannot legally or safely be transported to the selected destination, Khushi Pataki reserves the right to cancel the order.

Where payment has already been received for a cancelled order, any eligible refund will be processed according to our applicable refund policy.

14. Contact Us

For questions regarding shipping, delivery, bulk orders or transportation arrangements, please contact us.

Khushi Pataki

📞 Phone / WhatsApp:
+91 99726 35533

📧 Email:
khushipataki@gmail.com

📍 Store Address:
Shop No. 1, Survey No. 235,
SIPCOT Phase 1, Zuzuvadi,
Hosur, Tamil Nadu – 635126
Near Atthibele Toll Plaza

Khushi Pataki

Your One-Stop Shop for Sky-High Smiles!

Light Up the Night with Our Fireworks!