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Refund and Returns Policy

Refund & Returns Policy

Last Updated: August 2026

At Khushi Pataki, we take care to ensure that your order is packed and delivered correctly. Due to the nature of fireworks and safety regulations, our return and refund policy is subject to the conditions below.

1. Returns

Fireworks, crackers and related products are generally non-returnable and non-exchangeable once delivered.

Returns will only be considered in exceptional circumstances, such as:

  • Wrong product delivered

  • Product missing from the order

  • Product received in visibly damaged condition

  • Product received in a condition that is materially different from what was ordered

Products that have been used, opened, modified or damaged after delivery will not be eligible for return or replacement.

2. Damaged Products

If your package arrives damaged, please contact us as soon as possible after delivery.

To help us verify the issue, please provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Clear photographs of the package

  • Clear photographs/videos of the damaged product

  • Description of the issue

Our team will review the submitted information and determine the appropriate resolution.

3. Wrong or Missing Products

If you receive an incorrect product or find that an item is missing from your order, please notify us promptly.

After verification, we may provide:

  • Replacement of the affected product, subject to availability; or

  • Refund for the affected product; or

  • Another suitable resolution agreed with the customer.

4. Non-Returnable Products

Returns or refunds will generally not be accepted for:

  • Products that have been used or partially used

  • Products damaged after delivery due to improper handling

  • Products damaged because of incorrect storage

  • Products modified or tampered with by the customer

  • Products returned without prior approval

  • Change-of-mind purchases

  • Products purchased in error by the customer

5. Refund Eligibility

A refund may be considered when:

  • An incorrect product was delivered and replacement is not possible.

  • A paid product is unavailable and cannot be fulfilled.

  • An eligible damaged product cannot be replaced.

  • An order is cancelled by Khushi Pataki due to product availability or shipping restrictions.

Refund eligibility will be determined after reviewing the individual case.

6. Cancellation & Refund

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been processed, packed or dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the refund will be processed after confirmation by our team.

7. Refund Processing

Approved refunds will be processed through the applicable payment method or payment gateway, wherever possible.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution.

Khushi Pataki is not responsible for delays caused by banks or third-party payment providers.

8. Shipping Charges

Original shipping charges may not be refundable unless the refund is due to an error on our part or another circumstance approved by Khushi Pataki.

If a customer provides an incorrect or incomplete delivery address, any additional shipping or re-delivery charges may be the customer’s responsibility.

9. Wholesale & Bulk Orders

Wholesale and bulk orders may be subject to separate return, cancellation and refund terms depending on:

  • Order quantity

  • Product type

  • Order value

  • Custom arrangements

  • Transportation method

Customers placing bulk orders are advised to confirm the order details before payment.

10. Replacement

Where a replacement is approved, the replacement will be subject to product availability.

If the same product is unavailable, Khushi Pataki may offer:

  • A suitable alternative product;

  • Refund for the affected item; or

  • Another mutually agreed solution.

11. How to Request a Refund or Return

To raise a refund, return or replacement request, contact us with the following details:

Order Number:
Customer Name:
Mobile Number:
Email Address:
Reason for Request:
Photos/Videos of the Product:

Our team will review the request and contact you with the next steps.

12. Important Fireworks Safety Notice

Fireworks should always be handled, stored and used responsibly and according to applicable safety instructions and laws.

Khushi Pataki cannot accept responsibility for products that are damaged after delivery due to improper storage, handling, transportation, modification or misuse.

13. Policy Changes

Khushi Pataki reserves the right to update or modify this Refund & Returns Policy at any time.

Any changes will be published on this page with the updated Last Updated date.

14. Contact Us

For refund, return or replacement enquiries, please contact us:

Khushi Pataki

📞 Phone / WhatsApp:
+91 99726 35533

📧 Email:
khushipataki@gmail.com

📍 Store Address:
Shop No. 1, Survey No. 235,
SIPCOT Phase 1, Zuzuvadi,
Hosur, Tamil Nadu – 635126
Near Atthibele Toll Plaza

Khushi Pataki

Your One-Stop Shop for Sky-High Smiles!

Light Up the Night with Our Fireworks!